We want you to love everything you buy from Roll N Play. If something isn't right, here's how returns work.

Refunds & Returns Policy

You can cancel your order within 14 days of receiving your items. Once you've told us, you then have a further 14 days to send the goods back. Return postage for change-of-mind returns is your responsibility, and items must be returned in the same condition you received them.

All returns must be sent using a tracked postage service. Please keep your proof of postage, as we can't accept responsibility for untracked returns lost in transit.

Sealed products, such as trading card booster packs, boxes and blind-packed items, can't be returned once the seal has been opened. If an item comes back used or not in its original condition, we may reduce the refund to reflect any loss in value.

Refunds are made to your original payment method within 14 days of us receiving your return.

Damaged or Faulty Goods

If your order arrives damaged or faulty, please contact us as soon as possible. We'll arrange a replacement, exchange or refund at no extra cost to you, and cover the return postage up to the standard shipping cost.

Note: For blind-packed items such as booster packs, replacements can only be offered for the sealed pack itself, not for the individual cards inside.

Pre-Order Cancellations

You can cancel a pre-order for a full refund any time before it's dispatched. Once shipped (usually one day before release, or on release day for TCG products), our standard returns policy applies.

Contact Us

Email bookings@rollnplay.co.uk and we'll sort it out quickly.

Return Address

Roll N Play
606 Dorchester Road
Weymouth
DT3 5LH
United Kingdom

Product Quality

All products sold by Roll N Play are genuine and supplied in new condition unless stated otherwise.