Refunds & Returns Policy

You may cancel your order at any point up to 14 days after receiving your items. If you decide to cancel after dispatch, you will be responsible for return postage and must ensure the goods are sent back in the same condition they were received.

If items are returned used, opened, or not in their original condition, we reserve the right to deduct up to 50% from the refund or decline the return. Most unopened and unused items can be returned within 14 days for a full refund. We cannot accept returns for products that have been opened or used.

Damaged or Faulty Goods

If your order arrives damaged or with a manufacturing fault, please contact us within 7 working days of receiving it. We’ll arrange a suitable solution such as a replacement, exchange, or refund at no extra cost to you. After this period, we may not be able to accept claims for damage or defects.

Note: For collectible or blind-packed items such as trading card booster packs, replacements can only be offered for the sealed pack itself, not for individual cards inside. In these rare cases, you may wish to contact the manufacturer directly for further help.

Pre-Order Cancellations

You may cancel a pre-order for a full refund any time before the order has been dispatched. Once shipped (usually one day before release, or on release day for TCG products), the order will follow our standard returns policy. Orders that benefited from free shipping or discount codes may have postage costs deducted from the refund amount.

Other Returns

If your item arrives damaged, incorrect, or with a fault, please contact us at bookings@rollnplay.co.uk so we can resolve the issue quickly. Where a return is necessary for these reasons, we’ll cover the return postage up to the standard shipping cost. Please note that general return postage for change-of-mind cancellations is the responsibility of the customer.

Return Address

Roll N Play
47 Avenue Road
Weymouth
Dorset
DT4 7JJ
United Kingdom

Product Quality

All products sold by Roll N Play are genuine and supplied in new condition unless stated otherwise. We take care to ensure all goods are handled and packaged properly before dispatch.